{"id":1668,"date":"2023-01-25T18:29:11","date_gmt":"2023-01-25T17:29:11","guid":{"rendered":"https:\/\/turismo.segorbe.es\/turista-y-viajero-responsable\/"},"modified":"2026-05-20T12:14:03","modified_gmt":"2026-05-20T11:14:03","slug":"turista-y-viajero-responsable","status":"publish","type":"page","link":"https:\/\/turismo.segorbe.es\/en\/turista-y-viajero-responsable\/","title":{"rendered":"Responsible tourist and traveler"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1668","page","type-page","status-publish","hentry"],"acf":{"contenido":[{"acf_fc_layout":"espacio","alto":"150px","alto_movil":"100px","fondo":""},{"acf_fc_layout":"titulo","titulo_pequeno":true,"fondo":""},{"acf_fc_layout":"texto_con_titulo","texto":"The Valencian Community has the Tourism Law, which establishes the rights of people using services and tourist products.\u00a0 The LAW 15\/2018, of 7 June, on tourism, leisure and hospitality of the Valencian Community includes the promotion of hospitality as a basic element in the relationship between residents and tourists.\r\n\r\nThis Law defines hospitality<\/strong> as the \"care and treatment provided to people using tourist services with respect for their language, habits, traditions, beliefs and freedom of conscience,\" in order to provide the greatest possible satisfaction of their expectations in accordance with the values that identify us as an open, tolerant and Mediterranean society.\"\r\n\r\nArticles 16 and 17 of the aforementioned Law develop the rights and duties of users of tourist services to preserve this central pillar of the relationship between tourists who visit us and our destination:\r\n\r\n \r\n\r\nArticle 16. Rights<\/strong>\r\n\r\nWithout prejudice to the provisions of general consumer protection and defence legislation, persons using tourist services shall have the right:\r\n\r\n \r\n
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  1. To receive from the tourist companies objective, truthful and comprehensible information, complete and prior to their contracting on the services offered to them, as well as on the final price, including taxes. And to be protected against misleading information or advertising under current regulations.<\/li>\r\n \t
  2. Obtain the documents proving the terms of your contract.<\/li>\r\n \t
  3. To receive the tourist services under the conditions offered or agreed upon and, in any case, that the nature and quality of their provision is directly proportional to the category of the company or tourist establishment.<\/li>\r\n \t
  4. Enjoy accessible spaces, infrastructure and tourist services.<\/li>\r\n \t
  5. Free access to tourist establishments and services under the terms established by law.<\/li>\r\n \t
  6. That tourist establishments comply with the regulations on the safety of their facilities and fire protection as well as the specific ones in the field of tourism.<\/li>\r\n \t
  7. To be clearly informed about facilities or services that may pose a risk and the security measures taken in this regard.<\/li>\r\n \t
  8. Receive an invoice or proof of payment for the tourist service provided with the data required by current legislation.<\/li>\r\n \t
  9. To make complaints and claims and obtain accessible and accurate information about the procedure for submitting them and their treatment, being able to resort to a system of extrajudicial resolution of conflicts through mediation and arbitration. They also have the right to maximum efficiency in the handling and processing of their complaints or claims by the competent public administration.<\/li>\r\n \t
  10. Resort to arbitration formulas for the out-of-court resolution of their disputes with economic consequences.<\/li>\r\n \t
  11. Require that, in a place of easy visibility, the badges certifying the establishment\u2019s classification, capacity, prices for services offered and any other variable of activity as well as the corresponding quality symbols be displayed publicly.<\/li>\r\n<\/ol>\r\nArticle 17. Obligations<\/strong>\r\n\r\nWithout prejudice to the provisions of the applicable sectoral regulations, users of tourist services shall be subject to the following obligations:\r\n
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    1. Respect the social and cultural traditions and practices of tourist destinations, as well as their richness and value.<\/li>\r\n \t
    2. Respect the environment, historical and cultural heritage and tourist resources.<\/li>\r\n \t
    3. To pay for the contracted services, either at the time of submission of the invoice or in the agreed time, place and form, without the fact of submitting a claim or complaint entailing, under any circumstances, exemption from payment.<\/li>\r\n \t
    4. In the case of tourist accommodation service, respect the agreed date and time of departure from the establishment, leaving the occupied accommodation unit free.<\/li>\r\n \t
    5. Observe the rules of respect, education, social coexistence, clothing and hygiene for the proper use of tourist establishments and services.<\/li>\r\n \t
    6. Respect the facilities and equipment of tourist establishments and businesses.<\/li>\r\n \t
    7. Respect the rules of internal regime of tourist establishments, schedules and rules of conduct of places of visit and carrying out tourist activities.<\/li>\r\n<\/ol>\r\nMore<\/strong>...\r\n\r\nTravelers and tourists should be conceived as a means of personal and collective development. If carried out with an open mind, they are an irreplaceable factor of self-education, mutual tolerance and learning about the legitimate differences between peoples and cultures and their diversity.\r\n\r\nWe all have a role to play in generating responsible travel and tourism. Governments, businesses, and communities should certainly strive to do so, but you, too, as a visitor, can sensibly support this goal in many ways:\r\n
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      • Open yourself to cultures and traditions other than your own: your experience will be transformed, you will gain the respect of the local people, and they will welcome you more easily. Be tolerant and respect diversity; observe the social and cultural traditions and practices of the place.<\/li>\r\n \t
      • Respect human rights. Any form of exploitation violates the fundamental aims of tourism. Child sexual exploitation is a punishable offence, both where it takes place and in the country of residence of the perpetrator.<\/li>\r\n \t
      • Help preserve the natural environment. Protect wildlife and its habitat, and do not buy products made from endangered plants or animals.<\/li>\r\n \t
      • Respect cultural resources. Tourist activities must be carried out with respect for the artistic, archaeological and cultural heritage.<\/li>\r\n \t
      • Your journey can contribute to economic and social development. Buy local crafts and products to support the local economy, and adhere to fair trade principles. When haggling, bear in mind the concept of a fair wage.<\/li>\r\n \t
      • Before leaving for your trip, find out about the current health situation in your destination and access to consular and emergency services there, and ensure that your personal health and safety will not be endangered.\u00a0 Make sure that your specific needs (food, accessibility or medical care) are met there before deciding to travel to a particular destination.<\/li>\r\n \t
      • Gather as much information as possible about your destiny, and take time to understand your customs, norms, and traditions. Avoid behaviors that may offend the local population.<\/li>\r\n \t
      • Find out about the legislation in force to avoid committing any act that is considered a criminal offense in the country visited. Do not traffic in drugs, weapons, antiques, protected species, or dangerous products or substances that are prohibited by national regulations.<\/li>\r\n<\/ul>","titulo":"Derechos y obligaciones del turista (turista y viajero responsable)"}]},"_links":{"self":[{"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/pages\/1668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/comments?post=1668"}],"version-history":[{"count":0,"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/pages\/1668\/revisions"}],"wp:attachment":[{"href":"https:\/\/turismo.segorbe.es\/en\/wp-json\/wp\/v2\/media?parent=1668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}